Strengthening Practice Through Feedback, Reflection, and Continuous Improvement
Implementing SMCM is an ongoing journey. Fidelity reviews help organizations understand how closely current practice aligns with Strengths Model Case Management (SMCM). The fidelity review process provides organizations with a structured opportunity to celebrate areas of strength, reflect on practice, and identify opportunities for continued growth and improvement.
What Is Involved in a Fidelity Review?
Staff and Leadership Interviews
Interviews with direct service staff, supervisors, and leadership to explore implementation experiences, successes, and challenges.
Focus Group with Service Recipients
Conversations with people receiving services provide valuable perspectives regarding their experiences with staff providing SMCM.
Review of SMCM Tools and Documentation
Quality review of SMCM tools and how they are being used to support movement toward meaningful and important life goals.
Comprehensive Fidelity Report
Organizations receive a detailed report highlighting strengths, current alignment with SMCM, and recommendations for continued development.
Observation of SMCM Group Supervision
Observation of case presentations to assess how SMCM principles, approaches, and interventions, are being reinforced and supported.
Follow-Up Consultation
A follow-up meeting is held to review findings, answer questions, and discuss recommendations and next steps.
Is a SMCM Quality Review a Better Fit?
Some organizations provide person-centered, strengths-based case management services and want feedback on how closely their current practices align with evidence-based Strengths Model Case Management. For these organizations, a SMCM Quality Review may be a better fit.
Unlike a Fidelity Review, a Quality Review does not focus on rating individual fidelity items. Instead, it provides a comprehensive review of your organization’s case management services, highlighting program strengths, areas of alignment with SMCM, and opportunities for continued growth. Organizations receive practical recommendations designed to support quality improvement and strengthen implementation over time.
Ready to Strengthen Your Organization’s Alignment with SMCM?
A Fidelity or Quality Review can help your organization better understand current practice, celebrate progress, and identify key next steps for improvement.